Straight answers for local service businesses
Update your business website the day something real changes: a phone number, a service, your service area, your hours, your prices. Beyond that, do a 15-minute check every 90 days to refresh reviews, photos, and seasonal details. Most of the site (layout, page structure, core service copy) can sit untouched for years without hurting you. Updating on a calendar for its own sake wins you nothing.
Update it the day a fact about your business changes. Otherwise, give it a 15-minute look every 90 days and leave the rest alone.
There is a whole industry built on making you feel behind. Your site is two years old, so it must be "dated." Nonsense. A clean, fast, clear site for a roofing company works just as well in year four as it did in week one, as long as the information on it is true.
The real risk is not an old design. It is a wrong phone number. I have seen a plumber wrap a new truck with a new number and forget the website for five months. Every call from Google went to a disconnected line. That is what stale actually costs you.
So sort your site into four piles.
Anything a customer could act on and get burned by. If it is wrong, someone wastes a phone call or you waste a trip.
None of this takes more than a few minutes. It just needs to actually happen. Pick the moment: the day you change it in real life, you change it on the site.
Four times a year, set a timer for 15 minutes and go down this list. This is the whole maintenance routine for most trades.
Once a year, read your site like a stranger would. Ask whether it still describes the business you actually run.
That is it. An annual read-through, not a rebuild.
Not in the way people think. Google looks for freshness on things that genuinely change, like news and prices. A page about water heater replacement in your town does not get better because you edited a comma in it last Tuesday.
What does move the needle for local visibility:
If you want to update your business website for SEO reasons, add a page that answers a question customers ask you on the phone. Do not rewrite the homepage for the fourth time.
Only if you will answer real questions. "5 Tips for Spring HVAC" written by nobody, for nobody, does nothing.
A post that answers "why does my breaker trip when I run the dryer" or "what does it cost to replace a sump pump in a finished basement" can bring in calls for years. One good one a month beats four filler ones. Zero beats four filler ones, honestly. Skip blogging entirely if you will not do it well. It is optional.
Redesign on triggers, not on birthdays. Real triggers:
That last one is a legitimate test. Text your own site to a friend. If you flinch, fix it. If you do not, leave it alone and go do the 15-minute quarterly check instead.
Facts change same-day. A short check every quarter. A read-through once a year. Rebuild only when something is actually wrong.
Most small business owners are not behind because their site looks old. They are behind because their form has been broken since spring and nobody tested it. Go test yours right now. It takes two minutes, and it is the highest-value website update you will make this year.
Age by itself does not hurt you. What hurts is a slow site, a site that breaks on phones, or inaccurate information that conflicts with your Google Business Profile. A five-year-old site that is fast and accurate can outrank a brand new one.
Add a page when you have a real reason: a new service, a new town you want work in, or a question customers keep asking. That might be four pages one year and none the next. Adding pages on a schedule just to add them creates thin content nobody reads.
It does not affect rankings, and most visitors never look. That said, an outdated year can make a sharp-eyed customer wonder if you are still in business, so it is worth a ten-second fix or a setting that updates it automatically.
Only if you actually want someone else handling it. If your updates amount to a few text changes and some photos a year, and you can log in and do them yourself, you do not need to pay for that. Paying makes sense when the fee also covers hosting, security, backups, and someone who answers when something breaks.
Same day, along with your Google Business Profile, your truck lettering plan, and any directory listings. A wrong number on a site that ranks well can quietly cost you every call for months before you notice.
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